This class introduces students to using proven root cause analysis techniques and best practices to effectively solve consequential problems on a root cause level of effort to prevent recurrence. The course content includes: Task of cause analysis including attributes of effective problem solving Fundamental Principles Equipment Failure Evaluation Human Performance, Programmatic, and Organizational Analysis Root Cause Analysis techniques Interview Techniques and Practice Safety Culture Final exercise that allows application of training to a real-world event

This class teaches leadership skills and behaviors that ensure organizations effectively solve problems and learn from failures. This training is presented as an interactive seminar and provides a forum to discuss how leaders can more effectively champion a resilient organization that learns from its failures. The course content includes: Aligning organizational behaviors around effective cause analysis Leader behavior and roles Fundamental cause analysis concepts Approaches for solving human performance, organizational, and programmatic problems Effective oversight behaviors Challenging problem solving activities and reports

This class introduces students to using a structured process to solve lower level performance gaps, including equipment problems, human performance errors, and process failures before they escalate into high consequence problems. ​ The course content includes: Task of cause analysis including attributes of effective problem solving Fundamental Principles Introduction to Equipment Failure Evaluation Introduction to Human Performance, Programmatic, and Organizational Analysis Final exercise that allows application of training to a real-world event

This class introduces key concepts associated with trending, common cause analysis, and correction of negative trends including definitions of key terms, trend analysis methodology, process flow and timeline, attributes of effective cause analysis, identifying effective corrective actions, and a practical exercise. Trending – provides systematic approach to identifying repetitive low-level issues using methods for analyzing qualitative and cognitive data. Common Cause Analysis Techniques – presents commonly used analysis techniques and incorporates these techniques into practical exercises. Human Performance, Programmatic, and Organizational Analysis – describes the relationship between behavior and performance and relates them to human aspects of events, provides a model that can be used for most task-oriented events and includes exercises to tie human performance concepts to cause analysis. Discusses fundamental principles related to evaluation of programmatic and organizational issues. Comprehensive Final Exercise that requires students to apply the principles learned. Special Group Discounts Save more when you register with colleagues: 2 participants – 10% off 3–4 participants – 15% off 5 or more participants – 20% off

This workshop provides leaders with tools, knowledge, and skills in driving resolution of performance issues in their organization. Classroom instruction covers gap identification, identification of drivers for those performance gaps, creating effective actions to resolve the gaps, and monitoring the effectiveness of the performance improvement effort. The workshop is an opportunity to examine performance improvement and organizational problem solving as a leadership competency, with practical exercises that focus on “what good looks like” and best practices for monitoring and improving performance The course content includes: Gaps Identification Driver Identification Action Determination Results Monitoring Manager Role and Best Practices for Monitoring and Improving Performance Final exercise that allows application of training to a real-world event